Below are the detailed instructions on how to process a return or exchange. The policy begins from the date of purchase. Please see whether either of these pertain to you and if the item(s) are covered by our 60 days Return Policy.
- (ABIsedrin is responsible for return postage fees, and replacement fees)
- (Customer is responsible for return postage fees, and replacement postage fees. ABIsedrin does not refund any shipping fees.)
Personal Reasons due to changed mind, personal taste, etc.
Once your order has been submitted we will immediately begin production on the personalized items. If you would like to cancel your purchase after 24 hours, your order is subject to a 30% restocking fee.
ABIsedrin reserves the right to make any amendments to this policy at any time. Notification of any changes will be published on this page. If you have any inquiries regarding cancellations or any of our other policies please Contact our Customer Service Representatives.
Return Service Procedure:
- Please submit a support ticket, and attach clear photos of the items that represent a quality issue.
- Please follow the instructions that are provided by our customer service team.
- Returns will be processed within 3 business days of receipt of your item(s). You will receive an email notification once your return is processed. Please note that payment processing is beyond our control and it may take up to 7-10 additional business days for the funds to be credited to your account used during checkout.
Please follow the instructions below.
Items that are being returned should be new, and unworn. They should be kept in its original condition in which you received them in.
Please contact one of our customer service representatives to request a return authorization and the return instructions.
ADDRESS: RM 20 UNIT B3, 07/FL, TUEN MUN INDUSTRIAL CENTRE, NO.2 SAN PING CIRCUIT, TUEN MUN, HONG KONG